Each time you create a new support ticket automatically an account is created on our system which causes some email messages to be sent:

  • Account activation: this message contains instructions for account activation and is sent only the first time a ticket is entered on one of the Coswell portals
  • New ticket created

In case you do not receive these messages please:

  1. check that the email address used to enter the ticket is correct
  2. check that the messages did not end up in the Junk Mail box

In case you do not receive only the first message please:

1. try to proceed with the password recovery procedure


2. contact us by entering a new ticket to request a new activation email to be sent